Job Title : Client Service Manager
Qualification : Bachelors / Masters Degree in Statistics / Marketing / Economics
Experience : 5+ years
Salary : Competitive
Benefits : Car Allowance, 100 Liter Fuel, PF, Mobile allowance, etc.
Location : Lahore
Job Responsibilities:
Candidate should have at least 5-6 years of work experience with a very strong background in Statistics (not just academic, he / she must have practical experience of implementation of Statistics in the field of market research)
Client Engagement
• Apply statistical knowledge and skills to generate solutions to client needs (including concept testing of ideation)
• Guide the correct use of reported data through client engagement and client training
• Guide the implementation of new or enhance services
• Ensure COE methodologies meet client requirements
• Resolve complex client issues
Management Engagement
• Review on a regular basis the statistical quality of our services
• Report on key statistical projects
• Assure Management concerns are addressed within MSci
Product Leadership Engagement
• Collaborate with Product Leadership on the requirements and quality standards for profitable products
• Provide statistical inputs for service strategies
COE Engagement
• Provide expert market place knowledge to the COE teams to ensure flawless execution by the COEs
• Provide service specifications to the COE teams and collaborate with COEs on methodologies to ensure requirements
• Monitor quality levels of COE services
DA/Operations Engagement
• Review with DA the quality of data collection
• Review with DA the sample requirements
• Conduct and monitor AbN audits
• Provide support regarding specific quality corrections or adjustments to data based on client data inquiries
• Participate BPI projects that impact data quality
Information Management
• Collect pro-actively relevant statistical information with respect to our services
• Represent the company with academic and industry contacts and councils
Project Management
• Drive the roll out of new or enhanced services providing an integrated statistical vision
Urgently send us your resume with “CS Manager” in subject to jobs@paragoneds.com
About Client:
Our Client is a global information and media company with leading market positions in marketing information, television and other media measurement. With headquarters in New York, USA, they are active in more than 100 countries. Our Client also has a strong presence in the Middle East, North Africa and Pakistan region with diversified business in FMCG, Telecom, Automobiles, Finance, Tourism and Government departments. They have more than 1300 employees working in 29 offices in 13 countries across the region.
They provide measurement and analysis of marketplace dynamics and consumer attitudes and behavior. Our Client’s clientele rely on their market research, proprietary products, analytical tools and professional service to understand competitive performance, to uncover new opportunities and to raise the profitability of their marketing and sales campaigns. They provide two major services for its Manufacturer and Retailer clients in the Region - Retail Measurement and Consumer Research.
About ParagonEDS:
ParagonEDS is a premier Consulting Company aimed to provide value-added IT related services including HR consultancy & Datacenter Consulting. For more details, please visitwww.paragoneds.com. With our offices in Saudi Arabia, Canada & Pakistan, we provide HR Consultancy services to Middle East and Pakistan region. So far we have successfully provided number of professionals from across the world to different industries like Technology, Telecom, Health Care, Media, Hotel, Oil & Gas, and Financial sectors.