- Degree(s)/Major(s): Minimum Bachelors from HEC recognized institute
- Experience Required: Not Required
Key Responsibilities:
- Responsible for meeting all targets/KPI’s on daily basis as set by the Department.
- Responsible for achieving high customer satisfaction (CSI) high quality service delivery and ensuring First Call Resolution (FCR).
- Responsible for meeting and ensuring Departmental Sales Targets & KPI’s.
- Create awareness among the customers and promote IVR / Self service tools’ usage to provide low cost automated services.
- A strict adherence to shift and break schedule as communicated by the operations department.6. A strict compliance to company/divisional policies, plans and strategies to achieve company/divisional goals along with complete understanding of Code of Conduct.
- Gather customer’s concerns/suggestions, ensure that customer’s voice is being channelled to the right place and follow up.
- Responsible of maintaining/updating complete knowledge and compliance of CRD processes, routines and procedures along with products/offers being introduced in the department.
- Ensure that customer queries generated by him/her should be resolved in the specified Turn around time (TAT) by following up on services requests.
- Participate in all team meetings and team building/Motivational exercises on periodic basis.
- Contribute to manage team objectives through team work.
- Responsible for a hygienic & a clean overall work environment
Functional Skills/Knowledge Areas:
- Responsible for achieving high customer satisfaction (CSI) high quality service delivery and ensuring First Call Resolution (FCR).
- Responsible for meeting and ensuring Departmental Sales Targets & KPI’s.
- Create awareness among the customers and promote IVR / Self service tools’ usage to provide low cost automated services.
- A strict adherence to shift and break schedule as communicated by the operations department.6. A strict compliance to company/divisional policies, plans and strategies to achieve company/divisional goals along with complete understanding of Code of Conduct.
- Gather customer’s concerns/suggestions, ensure that customer’s voice is being channelled to the right place and follow up.
- Responsible of maintaining/updating complete knowledge and compliance of CRD processes, routines and procedures along with products/offers being introduced in the department.
- Ensure that customer queries generated by him/her should be resolved in the specified Turn around time (TAT) by following up on services requests.
- Participate in all team meetings and team building/Motivational exercises on periodic basis.
- Contribute to manage team objectives through team work.
- Responsible for a hygienic & a clean overall work environment
Functional Skills/Knowledge Areas:
- Ability to make / take phone calls ensuring highest quality of service
- Ability to sell products & services
- Should be a Team player
- Ability to multitask
- Proficient in using a computer
- Ability to work under pressure
- Ability to analyse a situation and come up with solutions ensuring FCR (First call resolution)
Application Deadline: 19-Oct-2010
Apply on the following link:
http://careers.telenor.com.pk/Page/Detail/VacancyView.aspx?PositionID=3000420
/ http://careers.telenor.com.pk/Page/Detail/Default.aspx
- Only shortlisted candidates will be contacted
- Candidates with disabilities are strongly encouraged to apply.
- These vacancy details are not definitive and may be subject to future amendments.
- Ability to sell products & services
- Should be a Team player
- Ability to multitask
- Proficient in using a computer
- Ability to work under pressure
- Ability to analyse a situation and come up with solutions ensuring FCR (First call resolution)
Application Deadline: 19-Oct-2010
Apply on the following link:
http://careers.telenor.com.pk/Page/Detail/VacancyView.aspx?PositionID=3000420
/ http://careers.telenor.com.pk/Page/Detail/Default.aspx
- Only shortlisted candidates will be contacted
- Candidates with disabilities are strongly encouraged to apply.
- These vacancy details are not definitive and may be subject to future amendments.