Job Description:
- Work on different problematic areas of application for the identification actual reason of problem e.g.; declined transactions, campaign manager, card track generator, degraded performance, aborted end of day processes etc.
- Proactive monitoring of application performance in every area
- Based on trend analysis providing feedback to the development, Db or Network groups for fixing the issue or capacity planning
- Work proactively in case of any emergency situation and engage required resources for rectification
- In case priority 1 issue, open conference bridge and get all relevant stakeholders on it till the issue is resolved
- Preparation of data for reporting and analysis
- Availability of function for 24X7
Knowledge & Skills Required:
- A degree in computer sciences or equivalent
- 2 to 3 years experience required
- Have a good computer science knowledge (data structure, Algorithms, Testing, SE, etc) . He can be from QA or Development track. Committed to deliver and possess the analytical abilities for different analysis.
- Standard SQL, Database management tool exposure, Analytical skills, Good concept of debugging and problem identification