Role Purpose:
Responsible for recovery of CPEs and outstanding.
Key Accountabilities:- Perform outgoing call to the terminated customer to engage them for collection of outstanding amount and CPE.
- Follow-up with terminated customers for collection of outstanding amount.
- External visit to the customer’s premises (terminated customers) for collection of CPE and outstanding amount.
- Address terminated customer’s problem and try to convince them to bring back onboard.
- Prepare daily progress report for the visits and collections.
- Assist in Coordinating with third party collection companies and provide them with the needed information (Contracts, Customers cash flow, Bills, Etc …)
- Responsible for accurate third party reporting.
- Responsible for recovered CPE reconciliation with third party and ERP.
- Identify irrecoverable accounts for further processing.
- Meet collection targets assigned by the management.
- Assist to alert the credit & collection manager to extraordinary issues and status on delinquent accounts and those requiring a deviation from stand-ard policies and procedures.
- Assist to implement the strategies and processes set by the head of department in order to increase the collection percentages and reduce the customer’s churn as well.
- Assist to prepare the aging report of customers and minimize the total debts of old customers.
- Duties and responsibilities outlined may vary over time and are subject to management review and amendment.
Experience & Qualifications:
- Follow-up with terminated customers for collection of outstanding amount.
- External visit to the customer’s premises (terminated customers) for collection of CPE and outstanding amount.
- Address terminated customer’s problem and try to convince them to bring back onboard.
- Prepare daily progress report for the visits and collections.
- Assist in Coordinating with third party collection companies and provide them with the needed information (Contracts, Customers cash flow, Bills, Etc …)
- Responsible for accurate third party reporting.
- Responsible for recovered CPE reconciliation with third party and ERP.
- Identify irrecoverable accounts for further processing.
- Meet collection targets assigned by the management.
- Assist to alert the credit & collection manager to extraordinary issues and status on delinquent accounts and those requiring a deviation from stand-ard policies and procedures.
- Assist to implement the strategies and processes set by the head of department in order to increase the collection percentages and reduce the customer’s churn as well.
- Assist to prepare the aging report of customers and minimize the total debts of old customers.
- Duties and responsibilities outlined may vary over time and are subject to management review and amendment.
Experience & Qualifications:
- 1-2 years relevant working experience.
- Minimum Bachelors degree.
Competencies:- Must be able to work independently and effectively within minimal supervision.
- Strong Interpersonal skills and good negotiating and analytical skills.
- Candidate must have the ability to work under high pressure.
- Self starter, dynamic, creative and flexible to accept new ideas.
Any other factors::- May be exposed to short, intermittent, and prolonged periods of sitting in performance of job duties.
- May be required to accomplish job duties using various types of equipments/machines other than pen, pencils, calculators, computer, telephone etc.
Apply at the Following link with passport-size photograph to:
http://careers.wi-tribe.com/careers/qtelgroup/wi-tribe/VacancyDetail.aspx?VacancyID=26208
- Minimum Bachelors degree.
Competencies:- Must be able to work independently and effectively within minimal supervision.
- Strong Interpersonal skills and good negotiating and analytical skills.
- Candidate must have the ability to work under high pressure.
- Self starter, dynamic, creative and flexible to accept new ideas.
Any other factors::- May be exposed to short, intermittent, and prolonged periods of sitting in performance of job duties.
- May be required to accomplish job duties using various types of equipments/machines other than pen, pencils, calculators, computer, telephone etc.
Apply at the Following link with passport-size photograph to:
http://careers.wi-tribe.com/careers/qtelgroup/wi-tribe/VacancyDetail.aspx?VacancyID=26208
Closing date: Extended to 30-Sep-2010