Wants to Make An Extra Mile and Ready to work EXTRA Hours…
Respond to requests for technical assistance in person, via phone, electronically.
Diagnose and resolve technical hardware and software issues.
Research questions using available information resources.
Advise user on appropriate action.
Follow standard help desk procedures.
Log all help desk interactions.
Administer help desk software.
Redirect problems to appropriate resource.
Identify and escalate situations requiring urgent attention.
Track and route problems and requests and document resolutions.
Prepare activity reports.
Stay current with system information, changes and updates.
Education and Experience:
Bachelor’s Degree with 3.8 CGPA or Equivalent.
Working knowledge of fundamental operations of relevant to customer care.
Knowledge of relevant call tracking applications.
Knowledge and experience of customer service practices.
Related experience and training.
Key Competencies:
Oral and written communication skills.
Learning skills.
Customer service orientation.
Problem analysis.
Problem-solving.
Adaptability.
Planning and organizing.
Attention to detail.
Stress tolerance.
B2B Portal, Karachi, Pakistan.
Email: careersinkarachi@gmail.com.