Assistant Manager Outsourcing & Outbound

Position Purpose: To monitor and support all outsourced operations of Telenor Pakistan¿s Customer Relations
Area of Interest: Customer Relations
Location: Lahore

Degree(s)/Major(s):

1. Graduation
2. Masters in Business Administration (preferred)

Experience Required:

Minimum 5 years of Call Center Experience (Preferred)

Key Responsibilities:

1. Lead the team of outsourcing executives and ensure optimum performance of CRD¿s outsourcing partner
2. Ensure that OSP meets / exceeds Service Level, FCR, Quality Scores and other goals as per the contract on a regular basis
3. Establish strong relationships with the OSP management team
4. Establish strong communication channels with OSPs management team for effective communication of expectations and performance management
5. Provide support to OSP management team in meeting their KPIs
6. Continuously evaluate possibilities to outsource more work cost effectively
7. Oversee and participate in the hiring process of CROs at OSPs
8. Recommend programs / rewards to encourage and motivate OSP employees
Oversee all outbound campaigns at OSPs effectively
9. Monitor live / recorded calls on daily basis to get a hands on view of OSPs agent performance
10. Continuously audit and improve all processes pertaining to OSPs
11. Coordinate with all stake holders to book slots for outbound campaigns at OSP and send out a monthly outbound calendar
12. Present weekly / monthly report on OSP¿s performance and challenges to CRD management
13. Assess all candidates for CRO positions at OSP
14. Audit OSPs performance and recommend measures for continuous improvement
Evaluate OSP executives performance on Quest and provide constructive feedback to them

Functional Skills/Knowledge Areas:

1. Out bound Campaign Management
2. Inbound Call Centre Management
3. Contact Centre Performance Management
4. Analytical Skills
5. Negotiation and Business Communication Skills
6. Conflict Management Skills
7. Leadership & Team Building Skills

* Only shortlisted candidates will be contacted
* Candidates with disabilities are strongly encouraged to apply.
* These vacancy details are not definitive and may be subject to future amendments.

Application Deadline: 08-Jun-2010

http://careers.telenor.com.pk/Page/Detail/VacancyView.aspx?PositionID=3000045

Position Purpose: Working as a member of health, safety & Environment team, providing quality primary care clinical services encompassing patient care, health education, awareness creation, primary prevention, occupational health & safety.

Area of Interest: Health, Safety & Environment
Location: Lahore

Degree(s)/Major(s): M.B.B.S
Experience Required: House job 1 year (Medicine/Surgery; Medicine/Gynaecology & Obstetrics combinations preferred)
Clinical Experience 2-3 years hospital experience in a main stream speciality (Medicine / Surgery / Gynaecology & Obstetrics)

Position Purpose: To support the Integrated Corporate Communications unit in executing the Corporate Communications Strategy and maintaining strong TP corporate presence on both external and internal platforms

Area of Interest: Corporate Communications & Responsibility
Location: Islamabad

Degree(s)/Major(s): Master’s degree

Experience Required: 2 - 4 years of experience in journalism, PR or marketing

Key Responsibilities:

1. To own PR, article, feature, story, speech, portal and magazine communication plan for internal and external use.
2. To plan, coordinate and support internal/external communication activities.
3. To coordinate with internal partners for content building
4. To conduct research and regional coordination for internal/external communication
5. To assist with internal event management related activities
6. To manage the internal magazine; content collation & distribution
7. To plan campaigns for internal portal
8. To provide operational support

Functional Skills/Knowledge Areas: Essential

1. Creativity
2. Ability to synthesize large amounts of data into actionable information
3. Excellent verbal communication skills
4. Excellent PR skills
Desirable
1. Willingness to experiment
2. Ability to deal with uncertainty
3. Ability to participate in cross-functional teams
4. Determination
5. Good writing skills and a willingness to use them
6. Persuasiveness
7. Ability to create great working relationships with all levels within the company and across multiple disciplines

* Only shortlisted candidates will be contacted
* Candidates with disabilities are strongly encouraged to apply.
* These vacancy details are not definitive and may be subject to future amendments.

Application Deadline: 06-Jun-2010

http://careers.telenor.com.pk/Page/Detail/VacancyView.aspx?PositionID=3000041

Position Purpose: Survey various business sectors/industries, gather information about these sectors, analyze & synthesize the information to identify new business opportunities

Area of Interest: Business Development
Location: Islamabad

Degree(s)/Major(s): Master¿s degree in Business (MBA, MSc etc) with an engineering and/or IT background is preferred

Experience Required:

1. 8 years and above
2. Preferably in Energy and/or Media sectors with demonstrated deliverables
3. Management Consulting experience with a reputable firm preferred
4. Project management experience will be preferred

Key Responsibilities:

1. Survey various business sectors/industries, gather information about these sectors, analyze & synthesize this information, and identifying new business opportunities
2. Develop a feasible business plan/project based on the analysis which has the potential to become a separate functional business entity in 2-4 years timeframe
3. Use financial acumen and project management skills to enable end to end execution of the chosen project
4. Develop viable business proposals, present them to various stakeholders and gain commitment for funding
5. Develop strong liaison with various internal/external stakeholders, regulatory bodies, government agencies and other professional bodies

Functional Skills/Knowledge Areas:

1. Demonstrates ability to present ideas in a coherent fashion and makes a professional impact on the audience
2. Demonstrates ability to develop professional working relationships with numerous stakeholders
3. Demonstrates ability to persuade people to own point of view and gains commitment of various stakeholders
4. Demonstrates ability to analyze complex situations, make sense out of it, and makes it easy for others to understand
5. Demonstrates ambition, entrepreneurial drive and ability to take calculated risks
6. Demonstrated ability to work under pressure and yet deliver quality

* Only shortlisted candidates will be contacted
* Candidates with disabilities are strongly encouraged to apply.
* These vacancy details are not definitive and may be subject to future amendments.

Application Deadline: 06-Jun-2010

http://careers.telenor.com.pk/Page/Detail/VacancyView.aspx?PositionID=3000042

Qualification

Masters Degree preferably in Business Administration / Public Administration with majors in HRM (or equivalent), from a recognized University

Age 40 to 50 years

Experience

Minimum 10 years well rounded experience in different Human Resource functions preferably in a Commercial Bank.

Skills & Competencies

Highly positive attitude, Leadership, Decision making, Analytical & Presentation skills, Knowledge of Employee Benefits including Pension, Provident Fund and Gratuity Schemes.

Key Responsibilities

* Plan, develop and implement strategies for HR Operations (including but not restricted to recruitment policies and practices of selection, discipline, grievance, counseling, pay and benefits training and development, succession planning.

* Ensure all HR Operations, in line with the Bank Policies & Regulatory Requirements.

* Plan and ensure human resources development through Performance Management processes based on Industry best practices to improve individual and organizational effectiveness.

* Ensure effective and efficient HR operations to provide prompt service to internal customers.

* Develop reward management and remuneration policies/procedures to attract, retain and motivate employees, and ensure maximum equity internally as well as externally within the available resources.

* Ensure to extend optimum HR support for business segments through liaison with line managers and Divisions for continuous improvement and updating.

* Prepare manage and control HR Budget and planning and ensure execution.

Send your CVs with recent photograph to: hr@fwbl.com.pk

Qualification CA/CIMA/ACCA/ACMA/CIA/CISA (Preferred)
Age 40 to 50 years

Experience

Minimum 10 years post qualification experience at a senior management position in a Commercial Bank/ Financial Institution. Experience in Information System Audit will be given preference.

Skills & Competencies

Strong business understanding as well as analytical skills, Adept at Internal Audit tools and techniques, policies and procedures. Acquainted with latest Audit Systems. Positive attitude, excellent team management and written and verbal communications skills.

Key Responsibilities

* Develop effective and efficient Internal Audit Plan and ensure implementation of the same.

* Exercise functional and administrative control over Central and Regional Audit Division/s to ensure compliance of relevant work plan rules/ regulations and effective internal control system in the Bank.

* Ensure all precautionary measures are shared with the bank management in timely manner to avoid risks involved.

* Supervise investigation into serious irregularities, frauds, and forgery cases and take prevention and corrective measures on priority basis.

* Lead the team to ensure strong Internal Audit System through information sharing, coaching, on the job trainings and Training & Development needs.

Qualification Post graduation in any discipline (Finance or Equivalent Preferred)
Age 40 to 50 years

Experience

Minimum 10 years post qualification experience at a senior management position in a Commercial Bank/ Financial Institution.

Skills & Competencies

Business knowledge, understanding, and exposure of compliance function relevant processes and regulatory requirements.
Positive attitude, strong Analytical, communication and presentation skills

Key Responsibilities

* Ensure and monitor and report compliance of Bank’s Policies & Procedures as well as the Regulatory Requirements.

* Assess the appropriateness of the Bank’s Compliance procedures and guidelines. Follow up any identified deficiencies and formulate proposals for necessary amendments. Monitor and test compliance by ensuring spot checks mechanism.

* Identify, document, and assess on a proactive basis the compliance risks associated with the Bank business activities.

* Advise line management on compliance laws, rules and standards and device support mechanism for adherence accordingly.

* Co-ordinate and conduct training sessions with the help of HRD for educating the staff on creating control and compliance environment in letter and spirit.

* Act as a contact point within the Bank for compliance queries from staff members and liaison with regulators and other related agencies on compliance matters.

Send your CVs with recent photograph to: hr@fwbl.com.pk

Qualification

M.Com/ M.A Economics/ MBA/ MPA or related degrees. Extra weightage will be given to DAIBP, LLB and Professional Accreditations/ foreign qualified and CRM certification

Age 40 to 50 years

Experience

Minimum 10 years banking experience with specialization in Corporate/ SME and Consumer Financing, evaluation and processing of Credit proposals, marketing of credit products and Risk Management.

Skills & Competencies

Positive attitude, leadership, excellent communication, presentation and analytical skills, business oriented, thorough knowledge of regulatory laws and regulations, sector/ Industry wise market dynamics, trends, Risk mechanics.

Key Responsibilities
* Develop business plans based on current economic, market trend and dynamics whilst keeping in view the bank’s industry relevant approach in different areas.

* Ensure operational and administrative handling of all credit facilities and transactions as per Bank’s Credit Policy.

* Responsible for driving the lending strategy of the bank whilst considering Industry analysis to maintain a secured credit portfolio. Ensure business growth (volume and size) as part of business plan.

* Ensure implementation of Bank’s policies and procedures and relevant prudential regulations modifications in letter and spirit through notifications and circulars/trainings.

* Regulate and review health of bank’s Credit portfolio whilst ensuring efficient service delivery to borrowers through timely disposal of Credit proposal.

* Coordinate with external and internal agencies and regulatory bodies for liaison, reporting as needed.

Send your CVs with recent photograph to: hr@fwbl.com.pk